Real-time communication for SaaS platforms
Audio, video, chat and live data integration.
Telephony, presence and event-driven interaction.
Where timing matters.
Send a message
Audio and video calls
Direct communication is a powerful way to improve interaction, accelerate processes and strengthen the user experience. It is essential for increasing conversion.
There are many apps that enable audio and video calls, but with external solutions you lose context and timing. They also do not always meet the security requirements you may want to ensure, for example in healthcare (e-health) or education (e-learning).
We provide solutions based on Azure Communication Services (ACS) but also based on Twilio, Vonage or fully custom WebRTC implementations, where audio and video calls are seamlessly integrated within your SaaS platform.
Chat instead of email
Filling out a form, writing an email? A chat option is a low-threshold way to get in touch without interrupting other activities. And yet it feels much more direct and personal.
For you as a provider, it is a valuable source of information. It gives insight into user questions and offers opportunities for both live and AI-assisted support.
In addition, user-to-user chat integration within your SaaS is possible. This is especially a valuable addition for platforms where supply and demand come together (marketplaces).
Real-time data
Real-time fundamentally changes the experience of software. What happens, you see immediately.
Show who is online or think of physical devices communicating with the platform, possibly driven by AI.
Technically, we build this event-driven. Signals that move directly through your platform via a messaging or streaming layer. Web, mobile and backend respond simultaneously. This makes your system not only faster, but also more current.
A dynamic platform
When you combine real-time with integrated communication, it becomes something more than “functionality”. It becomes dynamics.
Users see each other, respond instantly and collaborate within your SaaS platform. No separate tools, no fragmented experience. Everything happens in one place.
By offering audio, video and chat directly within your own SaaS platform, you keep users inside your environment. This increases engagement, improves user experience and strengthens brand loyalty.